Determine Shipping Rates & Times
Shipping rates and times depend on the shipping speed and the weight or size of the items. To determine the applicable shipping rate and time for items in your cart:
- Select Proceed to checkout
- Select or add your shipping address
- Select Shipping Method and select Continue
- Select Payment Method and select Continue
The total shipping and handling cost as well as the estimated date of delivery is listed under Order Summary.
I’m still waiting for my order
Please allow 48 hours on top of your estimated delivery date to send us an email. Our logistic partners are always doing their best to get your order to you. Make sure you keep an eye on your tracking link for the latest updates.
When international orders reach their destination country or region, they may be subject to customs clearance procedures, which can cause delays beyond original delivery estimates. Other reasons such as incorrect address, missing apartment, building, floor or unit number, severe weather conditions can also play a part in late deliveries.
Congo Congo complies with specific shipping restrictions determined by international trading regulation, as well as those contractually set by our vendors.
What happens if I’m not in when my order arrives ?
Someone should be home when your parcel is due to be delivered as it may require signature. They will leave a card confirming that they’ve either left it at your chosen safe place or with a neighbor, or when they will attempt for re-delivering, or details on how to collect your parcel after multiple unsuccessful deliveries.
We cannot re-ship orders that our logistic partner return to us as undeliverable. If you refuse a shipment from Congo Congo, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to Congo Congo. This amount will be deducted from your merchandise refund.
You used a restricted address, such as if you send the order to a prison, correctional facility, quarantine center or other similar institutions, the products and or the logistic partner responsible for delivery may be subject to specific restrictions.
Your privacy is important to us, and we care about how your order information is handled and shared. We would like customers who are sending or receiving products via international shipping to be aware that cross-border shipments are subject to inspection, and may be opened by customs authorities.
We provide certain order, shipment and product information (such as description) to our international logistic partners, and this information may be communicated by the carriers to customs authorities to facilitate customs clearance and comply with local laws.
If the order is a gift, the package will be marked “Gift”, but the cost of the item will still be included on the customs form. Customs authorities will require us to declare the value of the gift item directly on the package. We also recommend that whilst placing a gift order, you should also let the recipient know there is a surprise on the way to avoid the gift recipient refusing the package.
Customs and Import charges
In most cases, any customs or import duties are charged once the parcel reaches its destination country.
Will I be charged handling fees or taxes ?
You may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel.
Buying large and bulk items
When you buy a large item in Congo Congo, you can customize your delivery experience by setting your delivery preferences and selecting a preferred delivery date. They are delivered by a specialized shipping and delivery handling network. If your item qualifies as a large item and is eligible for Free Scheduled Delivery, you will see a label that says Free Scheduled Delivery and available delivery dates on the product detail page.
Shipping restrictions for large items
Certain restrictions prevent us from shipping certain products to all geographical locations in the U.S. The locations include U.S. territories, protectorates, P.O. Boxes, military installations (APO/FPO addresses) and diplomatic posts (DPO addresses).
Scheduled delivery is not available Hawaii, Alaska, U.S. Territories, Freely Associated States, APO/FPO addresses, P.O. Boxes, military installations (APO/FPO addresses) and diplomatic posts (DPO addresses).
How is tax calculated?
The amount of tax charged on your order depends on many factors including the following:
- The identity of the seller
- The type of item or service purchased
- The time and location of fulfillment
- The shipment or delivery address of your order
These factors can change between the time you place an order and when your shipment is complete. As a result, the tax calculated on your order may change.
The tax rate applied to your order will be combined state and local rates of the address where your order is delivered to or fulfilled from.
Note: If you are ordering from www.congocongo.com
and shipping to a country outside of China and Hong Kong, you may be charged the applicable country tax rate.